In the (likely non-existent) history books of technical documentation, the would-be difference between strong docs and average docs is largely a matter of clarity, completeness, and consistency. Those fundamentals matter a great deal. But…oh, hello 2026. There’s change afoot. What has changed is the environment in which documentation now operates. Documentation is no longer consumedContinue reading “Setting Documentation Trends vs Chasing Them in the Age of AI”
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Clear Documentation for Complex IoT Systems
How to communicate clearly when your product touches hardware, firmware, cloud APIs, networking, and everything in between. The world of IoT is powerful, but also messy. At the intersection of devices, gateways, and cloud services sit real-world environments you cannot control. When that much complexity is stitched together, one of the few things standing betweenContinue reading “Clear Documentation for Complex IoT Systems”
Dear CEO: Let Me Make a Case for Your Writers
“AI can write now, so why do we still need writers?” On paper, this argument sounds completely rational. Words are appearing on the page faster than ever, the models are improving, and headcount is expensive. If your goal is to cut costs this quarter, it makes sense. But documentation isn’t a line item. It’s aContinue reading “Dear CEO: Let Me Make a Case for Your Writers”
Orchestrating Documentation: The New Role of Technical Writers in the AI Era
There is a shift happening in documentation, but it is not the kind you see in a release announcement. It starts inside the day-to-day workflows of product teams, where the gaps between what the system knows and what users need become impossible to ignore. AI didn’t cause this shift. It just exposed it in aContinue reading “Orchestrating Documentation: The New Role of Technical Writers in the AI Era”