In the (likely non-existent) history books of technical documentation, the would-be difference between strong docs and average docs is largely a matter of clarity, completeness, and consistency. Those fundamentals matter a great deal. But…oh, hello 2026. There’s change afoot. What has changed is the environment in which documentation now operates. Documentation is no longer consumedContinue reading “Setting Documentation Trends vs Chasing Them in the Age of AI”
Tag Archives: Long-term product health
Dear CEO: Let Me Make a Case for Your Writers
“AI can write now, so why do we still need writers?” On paper, this argument sounds completely rational. Words are appearing on the page faster than ever, the models are improving, and headcount is expensive. If your goal is to cut costs this quarter, it makes sense. But documentation isn’t a line item. It’s aContinue reading “Dear CEO: Let Me Make a Case for Your Writers”